We wish to applaud your selection of a local company "The Boat Guy" from Bourne Massachusetts to work with when service is necessary for one of your products. Recently we had the opportunity of working with the owner and staff of the company and cannot but give the highest ratings to every aspect of their interaction with us.

During the summer we proceeded to purchase a pre-owned boat. A critical issue was the effective operation of the outboard motor. Unfortunately it was found to be defective. What could have been a very frustrating period of time while tests were run and re-run turned out to be almost enjoyable. An interesting comment given that all we wanted to do was buy the boat and get it into the water. Our experience with everyone with the company was exemplary. Clearly they were experts-we certainly could see that being at the yard almost every day. Beyond that they treated us like valued customers even though we had not previous interaction with them. This company always went above and beyond to keep us informed and welcome.

From Yamaha's perspective an important point is that we were left with a high level of confidence in our Yamaha motor. This came about because of the confidence that the owner and head mechanic conveyed to us in your product as they worked through the problems. We had developed complete trust in Andy Bancroft, President/Owner and Andrew (Drew) Mellody, Head Mechanic.

In summary, "The Boat Guy" from Bourne, Massachusetts is an excellent example of what Competence and Customer Service means. Everyone in their employment is held in our highest esteem.

Sincerely,

Honda Marine recognizes dealers who are unsurpassed in overall business operations and customer service," said John Fulcher, senior manager, Honda Marine. "These dealers have proven themselves to be among the elite in the industry, and we welcome the opportunity to thank them for their outstanding efforts."

"It's a pleasure to reward this top-performing group of dealers for their commitment to a great purchase experience," said Michael Rickey, national sales manager, Honda Marine. "Through increased efforts in customer service, wholesale and retail sales, The Boat Guy in Cataumet, MA has stepped up to the mark to be recognized as true stars within the industry."

...Thanks to their efforts we have a wonderful new boat to help us take care of Mayflower II and our other boats. This new workboat will be around for many years to come as a testiment to what can be accomplished with a dedicated group of people committed to seeing a project through. I am profoundly greatful to you all for your help. Lets enjoy reaching the finsih line together and look forward to celebrating our efforts soon...The boat is on the trailer ready to go to Bourne, Ma where, “the boat guy” Andy Bancroft will rig our new Honda fifty horse outboard, complete with center console steering, power tilt and just enough gauges for us to keep an eye on how well the motor is running. We can’t wait for launch day.

...Last Thursday we launched our new workboat. We started the day fussing over the boat, taking pictures of everyone next to the boat in the field near the shop then transporting the boat to the waterfront for launching...When it was time to start the motor, there were a few quick glances over to Andy Bancroft, the “boat Guy” from Cataumet, who installed the motor to assure me the motor would start. Of course it started first time, and purred so quietly, many people were unsure the motor was running. The boat rolled off the trailer sweet as you please and all of a sudden all our hard work was afloat, right on her waterline and pretty as a picture, if I do say so my self. Two representatives from Honda Motor corp. came up for the launching. I am happy to report they liked our boat and we love the new motor. I don’t know how we got along with our old skiff and outboard for as long as we did.

...Mike Rickey and I were so proud to be part of such a wonderful project and a phenomenal launch. The entire Plimoth Plantation team was overwhelmingly welcoming, and we truly felt like part of the family as Volunteer rolled gracefully off of her trailer and the motor silently fired up. On behalf of all of us at Honda Marine, I’d like to offer a sincere thank-you for the opportunity to be part of this historic event. Keep the posts and photos coming!
Brian Johnston
Honda Marine

Mayflower II Captains Blog of Plymouth Plantation

I am new to boating last year. I have a 16' Lund Alaskan with a 30 HP Honda. I started using the Boat Guy last fall when I had a problem with my carbs. They were so nice and accommodating. The did great work and did it quickly. I called them hoping to get my boat in for a spring tune. I knew that this is the crazy season and was ready for them to say "sorry we are booked." Not the case at all. They told me to bring it in and they would get on it in a few days. Greeted with a smile and took my boat. Unfortunately, I had some truck trouble this week and both the boat and truck are in the shop. The boat was ready last week, but the truck wasn't so I couldn't pick it up until tomorrow. I know it is a pain to have a fixed boat sitting around taking up valuable space, but they have been so accomodating. I usually hate going to any mechanic because I feel I am some how going to get screwed, but not at the Boat Guy. So I give the Boat Guy a huges thumbs up.

Plymouth, MA Customer

Andy Bancroft, owner of The Boat Guy in Bourne, MA has joined a growing list of boatyards and marine service companies making the switch to ePaint Company’s copper-free antifouling paints. The Boat Guy, already offering cleaner and more efficient 4-stroke Honda engines, was looking for other ways he could improve his boatyard and Cape Cod waterways. After evaluating ePaint ZO general purpose antifouling paint on a number of his customers’ boats during the 2008 boating season, Andy and his customers were pleased with the paints performance. With a full season of successful trials behind him, Andy decided it was time to make the change and will be offering ePaint copper-free bottom paints exclusively for the 2009 boating season.