We wish to applaud your selection of a local company "The Boat Guy" from Bourne Massachusetts to work with when service is necessary for one of your products. Recently we had the opportunity of working with the owner and staff of the company and cannot but give the highest ratings to every aspect of their interaction with us.

During the summer we proceeded to purchase a pre-owned boat. A critical issue was the effective operation of the outboard motor. Unfortunately it was found to be defective. What could have been a very frustrating period of time while tests were run and re-run turned out to be almost enjoyable. An interesting comment given that all we wanted to do was buy the boat and get it into the water. Our experience with everyone with the company was exemplary. Clearly they were experts-we certainly could see that being at the yard almost every day. Beyond that they treated us like valued customers even though we had not previous interaction with them. This company always went above and beyond to keep us informed and welcome.

From Yamaha's perspective an important point is that we were left with a high level of confidence in our Yamaha motor. This came about because of the confidence that the owner and head mechanic conveyed to us in your product as they worked through the problems. We had developed complete trust in Andy Bancroft, President/Owner and Andrew (Drew) Mellody, Head Mechanic.

In summary, "The Boat Guy" from Bourne, Massachusetts is an excellent example of what Competence and Customer Service means. Everyone in their employment is held in our highest esteem.

Sincerely,